News & Reviews
Wonder Boy: Tony Hseih, Zappos and the Myth of Happiness in Silicon Valley
Fresh out of Harvard, Hseih and a classmate started an online advertising network, which he sold to Microsoft; he then started a company selling shoes online, Zappos, which he sold to Amazon for $1.9 billion. He had a multitude of houses in various trendy locations, a private jet in which he flew friends to parties in Hawaii, New York and beyond. He wanted more than wealth, however, and wrote a best-selling book: Delivering Happiness: A Path to Profits, Passion and Purpose. He attributed Zappos success to creating an environment where people wanted to work (he would test their commitment by offering $5000 if they wanted to quit), and delivering extraordinary customer service. He died in a fire, trapped in a storage shed, inebriated.